Last updated: 5th January 2026

At Sylvana Publishing, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures regarding refunds and returns.

1. Returns Eligibility

You may return an item if:

• It is faulty, damaged or defective

• You received the wrong item

• The item is unused and in its original condition

To be eligible for a return, items must be returned within 14 days of receipt, in line with the Consumer Contracts Regulations.

2. Non-Returnable Items

The following items cannot be returned unless faulty:

• Digital downloads or eBooks once accessed or downloaded

• Personalised or custom-made items

3. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Photographic evidence where possible

We will offer a replacement or full refund, including any delivery costs.

4. Change of Mind

If you change your mind, you have the right to cancel your order within 14 days of receiving it. Returned items must be unused and in resale condition.

You are responsible for return postage costs unless the item is faulty or incorrect.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method.

6. How to Return an Item

To start a return, please contact us at:

Email: [add contact email]

Please include your order number and reason for return.

We will provide return instructions once your request is approved.

7. Contact Us

If you have any questions about this policy, please contact:

Sylvana Publishing

Website: https://sylvana.co.uk/

Email: mail@sylvanapublishing.com